Frequently Asked Questions
This seems too good to be true… what’s the catch?
No catch, scout’s honor! We don’t like hidden fees, small print, gotcha schemes, or anything of the like. Just simple, straightforward solutions to help you run and grow your business better.
Are there any other fees I need to worry about?
Yes, for the Shortboard plan requires a $500 deposit to get started. There is no fee to get started with the Longboard plan.
Is there a long-term contract I have to sign?
Nope, KickFlip allows you to pay month-to-month; however, if you choose not to continue with our services, you must give us two months notice.
What happens if I cancel my plan?
If you cancel the plan within 12 months, you forfeit your website. If you cancel after 12 months, we will assist you in migrating your website to a new hosting provider.
Can I accept credit/debit cards on my website?
Yes, we can integrate both plans with many of the most popular payment processors, including: PayPal, Stripe, Authorize.net, and more.
Is there a chance my new website will NOT be ready in 30 days?
Our process depends on collaboration and approval from our customers. If there is a delay in the process, the turnaround time will be delayed. But, on the other hand, some websites will take less than 30 days to launch.
What if I wanted to change content on my website?
In addition to originally designing and developing your website, we’re also available for all of your website changes. Just email our dedicated KickFlip support team and your changes will be live in less than 48 hours (unless it’s urgent, off-course).
Does the hosting include email hosting?
Although we don’t currently host email, we highly recommend using Google Mail/Google Apps for your business email. We use it here, and many of our clients successfully use Google Mail for their businesses too! We can help you set this up along with any of the KickFlip plans.
Will I ever be able to have my site redesigned?
Yes, your site will be eligible for a redesign after 18 months. For Shortboard plans, there is a $500 fee for the redesign. Longboard plans won’t require this fee.
What if I have more questions that are not answered here?
If you have more questions, feel free to email our team at firstname.lastname@example.org.